In a city full of agencies that treat web development like a one-time transaction, RUMI Branding chose a different path — one that puts the client at the absolute centre of everything we do. Here’s the real story of how we became Ahmedabad’s most customer-obsessed Web Development Company in Ahmedabad.
2014–2016: We Started Just Like Everyone Else
We were a typical 4-person team in Navrangpura taking any project that came our way — low budgets, impossible deadlines, and zero processes. Result? Unhappy clients, delayed projects, and constant fire-fighting.
That’s when we made a promise: “Never again will we launch a website that the client isn’t 1000% proud of.”
The Turning Point (2017)
One jewellery client in Manek Chowk paid us ₹1.8 lakh for an e-commerce store. We delivered on time, but the site was slow on mobile and the admin panel confused his wife who handled orders. He didn’t shout. He just said, “I trusted you like family, but now I feel cheated.”
That single sentence changed everything.
From the very next day we introduced three non-negotiable rules that still run the company in 2025:
- The client must fall in love with their website — or we fix it for free until they do.
- We will never take money and disappear.
- We succeed only when the client’s business grows because of the website.
10 Customer-First Policies That Made Us #1 in Ahmedabad
- Same-Day Response Guarantee Every WhatsApp/email answered within 2 hours — even on Sundays and Diwali.
- Daily Project Updates (No Exceptions) Every client gets a dedicated WhatsApp group with designer, developer & project manager. Daily screenshots + 30-second Loom videos.
- Unlimited Revisions (Really Unlimited) No “revision limit” nonsense. We change until you say “Wah, perfect thai gayu!”
- Plain Gujarati/Hindi Explanations No tech jargon. We explain everything the way your mom or uncle would understand.
- Free Training Until You’re Confident We sit with you (or Zoom) and teach you or your team how to update the website until you’re fully comfortable — even if it takes 10 sessions.
- 90-Day Free Support After Launch Any small change, any doubt, any emergency — completely free for first 3 months.
- Physical Office, Real People Walk in anytime at Prahladnagar. Drink chai, check progress, meet the team who’s actually building your site.
- Transparent Pricing — No Surprises Final quotation never changes unless you add new features.
- Post-Launch Growth Check-Ins Every 30 days after launch, we call and ask: “Kitna business aavyu website thi aa mahine?” (How much business came from the website this month?)
- “Love It or Leave It” Guarantee If you’re not 100% satisfied after final delivery, pay only what you think is fair — or pay nothing.
What Clients Say (Real WhatsApp Screenshots We Can Show You)
“RUMI team sat with my father for 4 hours and taught him how to upload products himself. Koi agency aaje evu nathi kare.” — Dhawal Soni, Shree Ambica Jewellers
“They changed the colour scheme 17 times without a single complaint. Finally my wife said ‘yes’ on 18th version!” — Dr. Neha Patel, Ahmedabad Smiles
“Sunday raatre 11 vage server down thayu. 7 minutes ma call aavyo ke ‘tame sute raho, ahi handle kari didhu’.” — Rajeshbhai, Royal Saffron Spices
The Result in 2025
- 350+ happy clients
- 98% repeat + referral business
- Zero negative reviews in 5 years
- Most 5-star Google reviews among any web company in Ahmedabad
We Don’t Have Clients. We Have Extended Family.
When you work with RUMI Branding, you’re not hiring a Web Development Company in Ahmedabad — you’re gaining a team that celebrates your success like their own.